Fontaine Labs LLC
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Link Support Center

Welcome to the Link support center. We're here to help you make meaningful connections through our double opt-in dating app. This guide will help you get the most out of your Link experience.

Getting Started

Creating Your Profile

  1. Download and open the Link app
  2. Enter your phone number to receive a verification code
  3. Enter the verification code to confirm your identity
  4. Add your name and profile photos
  5. Set your preferences for potential matches
  6. Start discovering potential connections

Understanding Double Opt-In

Link uses a double opt-in system to ensure respectful and mutual connections:

  1. When you express interest in someone, they won't be notified
  2. If they also express interest in you, both of you will be notified of the match
  3. Only after a mutual match can you begin messaging each other
  4. This ensures that all connections are wanted by both parties

Tips for the Best Results

  • Upload clear, recent photos that show your face
  • Complete all profile sections to improve match quality
  • Be specific about your interests to find more compatible matches
  • Regularly check the app for new potential connections
  • Respond to messages promptly to keep conversations flowing

Frequently Asked Questions

What information does Link store about me?

Link only stores your name and phone number in our secure database. We prioritize your privacy and only collect the minimum information necessary to provide our service. Your phone number is used for account verification and security.

How does the double opt-in system work?

Our double opt-in system means that both users must express interest in each other before a match is made. When you like someone's profile, they won't be notified unless they also like your profile. This creates a more respectful environment where all connections are mutual.

Is my phone number visible to other users?

No, your phone number is never visible to other users. We use your phone number only for account verification and to prevent fake accounts. All communication between matches happens within the app.

How do I know if someone is interested in me?

You'll only be notified when there's mutual interest. If you express interest in someone and they later express interest in you, both of you will receive a match notification. You won't see who's interested in you unless you're also interested in them.

How do I delete my account?

You can delete your account and all associated data by using our account deletion form. You'll need to provide your phone number and name for verification. Once submitted, your account will be permanently deleted within 30 days.

Troubleshooting

Phone Verification Issues

If you're having trouble with phone verification:

  • Ensure you've entered the correct phone number with country code
  • Check that you have a stable internet connection
  • Wait a few minutes and try again if you don't receive the code
  • Make sure your phone can receive SMS messages
  • Contact support if problems persist

Not Finding Matches

If you're not seeing many potential matches:

  • Adjust your distance settings to include a wider geographic area
  • Review your preference filters to ensure they're not too restrictive
  • Complete your profile with more information to improve visibility
  • Add more high-quality photos
  • Check back regularly as new users join the platform

App Performance Issues

If you're experiencing technical problems:

  • Ensure you're using the latest version of the app
  • Restart the app
  • Check your internet connection
  • Restart your device
  • Clear the app cache in your device settings

Safety and Privacy

At Link, your safety and privacy are our priorities:

  • We only store your name and phone number in our secure database
  • Your phone number is never visible to other users
  • All profiles are verified through phone verification to prevent fake accounts
  • Our double opt-in system ensures all connections are mutual and wanted
  • Use our in-app reporting feature to flag inappropriate behavior
  • Remember to follow standard dating safety practices like meeting in public places for the first time

Account Management

Managing your Link account:

  • Update Profile: You can update your profile information and photos at any time through the app's Profile section.
  • Privacy Settings: Adjust your privacy settings in the app to control who can see your profile and how you receive notifications.
  • Pause Account: If you need a break, you can temporarily pause your account without losing your matches or conversations.
  • Delete Account: If you wish to permanently delete your account and all associated data, use our account deletion form.

Contact Support

Our support team is here to help with any questions or concerns:

Email: founder@fontainelabs.com
In-app: Tap on Profile → Settings → Help & Support → Contact Us

When contacting support, please include:

  • Your phone number (for account identification)
  • The device and operating system you're using
  • A detailed description of the issue
  • Screenshots of any error messages (if applicable)

Thank you for choosing Link. We're committed to helping you build meaningful connections through our secure, double opt-in dating platform.