Link Support Center
Welcome to the Link support center. We're here to help you make meaningful connections through your social network. This guide will help you get the most out of your Link experience.
Getting Started
Creating Your Profile
- Download and open the Link app
- Sign up with your phone number or email
- Verify your identity through our secure verification process
- Connect your social media accounts to find mutual connections
- Upload at least 3 photos and complete your profile information
- Set your preferences for potential matches
Finding Connections
- Browse your suggested matches in the Discover tab
- View mutual friends for each potential match
- Express interest by sending a "Link Request"
- When someone accepts your request, you'll be able to message each other
- Use conversation starters based on mutual interests and connections
Tips for the Best Results
- Connect multiple social networks to maximize your mutual friend connections
- Upload clear, recent photos that show your face and personality
- Complete all profile sections to improve match quality
- Be specific about your interests to find more compatible matches
- Regularly check the app for new potential connections
- Respond to messages promptly to keep conversations flowing
Frequently Asked Questions
How does Link find mutual friends?
Link analyzes your connected social networks to identify friends you have in common with potential matches. We only use connection data, never content from your social accounts. The more networks you connect, the more mutual connections we can find.
Is my social media data secure?
Yes. Link only accesses your friends list to identify mutual connections. We never post to your accounts, read your messages, or access your personal content. Your connection to Link remains private and isn't visible to your social network contacts.
Can I control who sees my profile?
Absolutely. In Privacy Settings, you can choose to be visible only to friends-of-friends, adjust how many mutual connections are required, or block specific individuals. You can also pause your visibility at any time while maintaining your matches and conversations.
What if I don't have many social connections?
While Link works best with an established social network, you can still use the app with fewer connections. We offer an "Expanded Network" feature that includes second and third-degree connections to help you find more potential matches.
Will my friends know if I match with their friends?
No. Your activity on Link is private. We don't notify mutual friends when connections are made, and we never share your dating preferences or activity with your social network. You control if and when you want to mention your connection to others.
Troubleshooting
Social Network Connection Issues
If you're having trouble connecting your social accounts:
- Ensure you're using the correct login credentials
- Check that you've granted Link the necessary permissions
- Try logging out of the social network and back in before connecting
- Update both Link and your social media apps to the latest versions
- Try disconnecting and reconnecting the account
Not Finding Enough Matches
If you're not seeing many potential matches:
- Connect additional social networks to expand your mutual friend pool
- Adjust your distance settings to include a wider geographic area
- Enable the "Expanded Network" feature in settings
- Review your preference filters to ensure they're not too restrictive
- Check back regularly as new users join the platform
Messaging Problems
If you're experiencing issues with messaging:
- Check your internet connection
- Restart the app
- Ensure you haven't accidentally blocked the user
- Verify that the match is still active (users can unmatch at any time)
- Update to the latest version of the app
Safety and Privacy
At Link, your safety is our priority:
- Use our in-app reporting feature to flag inappropriate behavior or suspicious profiles
- Take advantage of the "Share Location" feature when meeting someone for the first time, which temporarily shares your location with a trusted contact
- Use the "Emergency Contact" feature to quickly alert a designated contact if you feel uncomfortable
- Remember that while mutual connections increase safety, you should still follow standard dating safety practices like meeting in public places
Contact Support
Our support team is here to help with any questions or concerns:
Email: founder@fontainelabs.com
In-app: Tap on Profile → Settings → Help & Support → Contact Us
When contacting support, please include:
- Your username or account email
- The device and operating system you're using
- A detailed description of the issue
- Screenshots of any error messages (if applicable)
Thank you for choosing Link. We're committed to helping you build meaningful connections through your trusted social network.